Support

Email jonathonwager@plaugstudios.com. I read everything and usually answer within a working day, from Ontario.

When a form does not come out right

The fastest fix comes from seeing the template. If you can, send:

• the .xsn template;
• one filled form with the personal details replaced by made-up ones;
• a screenshot or the PDF showing what looks wrong, and the browser you used.

If the template cannot leave your organisation, the problems.csv file in the export zip and a description of the control that looks wrong are often enough.

Common questions

My forms say "no template" even though I dropped it in

Forms are matched by the solution name in their first lines. A library whose template was replaced by a different one, rather than an updated version of the same one, has forms that point at the old template. Drop the old .xsn too, if you still have it. Without any matching template the forms still go into the table and get a plain PDF listing their fields.

A drop-down shows a code instead of a name

The drop-down was filled from a SharePoint list or a web service when the form was used. Those cannot be reached from here, so the page shows the value the form stored, which is often an ID. Lists kept inside the template itself work.

The PDF does not look exactly like InfoPath

The layout comes from the template's own view, so tables, sizes and positions match. Fonts are swapped for open fonts with the same letter widths, so lines usually break in the same places, but not always. InfoPath's on-screen extras, such as the calendar button next to a date and "Insert item" links, are left off, as InfoPath left them off when printing.

Some values are missing

Template code (C#, VB or JScript) is not run. A field the code filled in and saved shows up. A value the code only calculated on screen, and never saved into the form, cannot be recovered from the file.

How many forms can it handle at once?

Thousands, on a computer with enough memory. The PDFs are built in memory before the zip is saved, so for a very large library (tens of thousands of forms, or gigabytes of attachments) export it in batches of a few thousand.

Can we pay by invoice or purchase order?

Not yet. Checkout is by card through Stripe. Email me if your organisation needs a quote or a vendor form first.

Refunds

Within 30 days of buying, for any reason. Email me from the address you paid with.